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Frequently Asked Questions

Due to the discontinuation of certain parts, ANKOM can no longer replace the RF programmed chip (Part #: RF45) and the Circuit Board (Part #: 7007) in Gen2 modules. All other repairs and replacement parts will continue to be available indefinitely.

 
 
 
 

"The challenge was to increase analytical volume and decrease technician intervention in a controlled system that would maintain Eurofins’ standards for precision and accuracy; the ANKOM 2000 Fiber Analyzer met that goal." -Kent Karsjens, Eurofins...

 

"My experience with ANKOM products in past jobs in both the industrial and academic setting made the decision to purchase new ANKOM systems for the university very easy." -Professor David Vagnoni The Animal Production and Protection Department at...

 
Frequently Asked Questions

There is a leak. The most common cause is a leaky Q1 valve, which would cause cooling water to flow into the vessel during the heating stage. To test: Turn the instrument completely off but keep the water supply on. Check to see if water is running...

 
 
 
Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...

 
 
 
Frequently Asked Questions

Just prior to use, charge your rechargeable batteries (Part #: RF16 or RF46 ) for at least three hours using the 10-Station Battery Charger ( Part #: RF25 ). A fully charged battery when plugged into a module should read 6.7V or higher on the GPM...

 
Frequently Asked Questions

No, the batteries (Part #: RF16 or RF46 ) should not get hot. If this happens, the battery pack may be defective, or the module's circuit board may have failed. Install another fully charged battery pack in the module. Then, perform the module...

 
Frequently Asked Questions

Possible Causes: (1) The bag suspender is worn or not properly functioning. Refer to Service Procedure Bag Suspender Check (DES006). (2) The vessel is overfilled with solution. (3) The level sensor is not detecting the solution. To service the blue...

 
 
 
 
Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...

 
Frequently Asked Questions

Possible Causes: Motor wires are loose or disconnected. Unplug the instrument. Inspect the wiring to the motor. Contact ANKOM Technology if a loose or disconnected wire is found. If the wires are intact, run this test: Turn the instrument on and...

 
 
Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...